1. Order Processing Time

At streamlabpeptides.com, we strive to process and dispatch your orders as quickly as possible. All orders are subject to a processing time of 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification email with your tracking information once your order has been shipped.

2. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Estimated delivery times depend on your location and the shipping method selected at checkout:

• Standard Shipping: Typically takes 5-8 business days for domestic orders.
• Expedited Shipping: Typically takes 2-4 business days for domestic orders.
• International Shipping: Delivery times vary widely based on the destination country, usually taking between 7-15 business days.

*Please note that these are estimated delivery times and are not guaranteed. Delays caused by the carrier, weather conditions, or customs are outside of our control.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your delivery address. We occasionally offer free standard shipping on orders exceeding a certain threshold, which will be prominently displayed on our website if active.

4. Track Your Order

Once your order has shipped, you will receive an email containing a tracking number. You can use the tool below to track your package’s real-time status globally.

*Please allow up to 48 hours for the tracking portal to update with the initial scan data from the shipping carrier.

5. International Orders and Customs (IMPORTANT)

We ship globally; however, it is the buyer’s strict responsibility to ensure that the products ordered comply with the local laws, regulations, and import requirements of the destination country.

• Customs Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. streamlabpeptides.com is not responsible for these charges if they are applied and are your responsibility as the customer.
• Customs Seizures: We are not responsible for packages that are delayed, denied entry, or seized by your local customs authorities. We will not offer refunds or reshipments for products confiscated due to local import restrictions.

6. Lost, Stolen, or Damaged Packages

While we take great care in packaging our products securely, we cannot control what happens once the package is handed over to the carrier.

If your order arrives damaged in any way, please contact us immediately with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If your tracking indicates that the package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.

7. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.